FAQ & Policies
Processing Time
MTO & Custom Epoxy/Glitter Tumblers
All items are handmade by me and current turnaround time (TAT) depends on my workload. The current turn around time for MTO is 3-4 weeks and Custom is 4-6 weeks. Epoxy/Glitter tumblers take 72 hours to cure after they are completed, most require 3-4 coats of epoxy and each coat needs time to cure. Turnaround time includes curing time.
This does not include weekends and holidays. If an order is placed on the weekend or a holiday, processing time will start on the next business day.
Epoxy/Glitter Accessories
TAT for these items are 1-2 weeks.
Vinyl Tumblers
TAT for vinyl tumblers are 3-5 business days. Of course large orders will require a longer TAT.
Shirts
RTS shirts are ready right away unless you are purchasing on the weekend or a holiday.
Custom shirts TAT are 3-5 business days. Large orders will require a longer TAT.
All RTS (Ready to sell) items
All RTS items are ready to be picked up in 2 business days unless you are adding personalization to your item which will extend the TAT to 1 week.
Can I rush my order?
Rush orders are available at a fee. Rush order fees for epoxy/glitter items are per item.
Can my item be delivered?
At this time delivery is not available. There are 2 locations that you can choose to collect from.
Do you ship to the Family Islands?
We are located in New Providence and at this time shipping is available to Eleuthera and Grand Bahama.
Return/Cancellation Policy
I do not return/exchange items and I do not accept cancellations. After the first business day of placing your order I will not accept changes. If you need to make changes within those 24 hours please email hello@cartcreativelab.com.
Terms & Conditions
When you purchase an item you are agreeing to the price, TAT, and policies.
I am not able to send updates as I am completing your order.
Absolutely no refunds, exchange, returns, or cancellations.
Each item is handmade so no 2 items will be completely the same.